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订单&支付
Zenmony.com提供轻松便利的购物体验。我们支持多种支付方式:信用卡(Visa, MasterCard, JCB, American Express),PayPal及银行转账。如果您想通过银行转账进行支付,请通过客服联系页面的相关信息与我们取得联系!
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配送
在Zenmony.com购买的商品均由日本直接发出。我们提供两种邮送方式:EMS及国际e邮宝。 EMS提供合理的运输速率,邮包状况可以在线查询,运输处理时享有较高优先级,损失可以得到赔偿。邮件重量低于2公斤的产品还可以通过国际e邮宝进行运输。多数情况下国际e邮宝的运送和EMS一样快,运输费用却更加低廉。国际e邮宝的配送状况同样可以在其网站进行查询。在产品页面您可以通过选择不同运输方式,对运费进行对比。 Recently we added three new shipping options: "AIR", "SAL" and "SEA" (Surface). With "AIR" (International Air Mail) the fees are relatively high since posts will be sent by air. The "AIR" option becomes cheaper than EMS with heavier orders (more than 5kg). With "AIR" option, products are delivered approximately in 6-14 days. "SAL" (also called "Economy Air Mail") is a service where international mail is handled as airmail between the two countries and as surface mail within the destination country. This service is generally slower than "EMS" or "AIR" options, but the shipping rates are more affordable. With the "SAL" option, products are delivered approximately in 7-16 days. With "SEA" (Surface) mail products are sent by surface (by ship and rail). With this option the shipping rates are the most affordable. While the delivery period (stated on the Japan Post website http://www.post.japanpost.jp/int/service/dispatch/index_en.html) for this option is 1-3 months, it takes no longer than one month on average to deliver to developed countries. Similarly to "EMS" and "E-Packet", products shipped with "AIR", "SAL" and "SEA" are insured and have their tracking numbers. PLEASE NOTE that the delivery period may be considerably longer for countries with undeveloped transportation.
订单追踪
Zenmony.com的订单均可以在线追踪。使用EMS运输的订单使用类似 EL123456789JP的追踪号码,使用国际e邮宝的订单使用类似RR123456789JP的追踪号码。商品发货完毕之后,我们会将订单号码和查询链接发送到您的电子邮箱。追踪信息包括邮寄,分拣,派送,到达海关,到达投递局,和最终派送上门的详细日期。使用PayPal结算时,请注意将结算货币转换为JPY(日元)。相较使用USD(美元)结算,直接使用日元更加合算。
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