PEDIDO Y PAGO

Hacer pedidos con Zenmony.com es fácil e intuitivo. Ofrecemos varias opciones de pago: tarjetas de crédito (Visa, MasterCard, JCB, American Express), PayPal y transferencias bancarias. Si desea pagarnos por medio de transferencia bancaria, favor contactarnos mediante el formulario que se encuentra sobre la página Contactos (Sobre - > Contactos) para más información. Contáctenos

ENVIO

Todos los productos comprados en Zenmony.com son enviados desde Japón. Ofrecemos dos opciones de entrega: EMS (Servicio de Correo Express) y el E-Packet. EMS ofrece tarifas razonables y posee las siguientes características: rapidez, rastreo en línea del paquete en cualquier momento, un manejo del paquete con el mayor cuidado, y la indemnización en caso de pérdidas y daños. Para los productos que pesan menos de 2kg, ofrecemos una opción de entrega alternativa llamada E-Packet. En muchos casos, E-Packet es tan rápido como EMS, siendo además menos costoso. El rastreo de un paquete E-Packet es también posible. Se puede hacer la comparación del precio de envío de las dos opciones en la página de compra de los productos. Recently we added three new shipping options: "AIR", "SAL" and "SEA" (Surface). With "AIR" (International Air Mail) the fees are relatively high since posts will be sent by air. The "AIR" option becomes cheaper than EMS with heavier orders (more than 5kg). With "AIR" option, products are delivered approximately in 6-14 days. "SAL" (also called "Economy Air Mail") is a service where international mail is handled as airmail between the two countries and as surface mail within the destination country. This service is generally slower than "EMS" or "AIR" options, but the shipping rates are more affordable. With the "SAL" option, products are delivered approximately in 7-16 days. With "SEA" (Surface) mail products are sent by surface (by ship and rail). With this option the shipping rates are the most affordable. While the delivery period (stated on the Japan Post website http://www.post.japanpost.jp/int/service/dispatch/index_en.html) for this option is 1-3 months, it takes no longer than one month on average to deliver to developed countries. Similarly to "EMS" and "E-Packet", products shipped with "AIR", "SAL" and "SEA" are insured and have their tracking numbers. PLEASE NOTE that the delivery period may be considerably longer for countries with undeveloped transportation.

TRACKING

All orders made on Zenmony.com are trackable. Orders shipped with the EMS option get identification numbers like EL123456789JP, and those shipped with the E-Packet option get identification numbers like RR123456789JP. Once an order has been shipped, an order ID and a tracking link will be emailed to you. The tracking information includes dates for posting/collection, dispatch, arrival, in customs, processing at the delivery post office and final delivery.

¡GRACIAS!

¡Gracias! Esperamos que nuestros productos le proporcionen alegría y armonía.