ORDER&PAYMENT

Placing orders at Zenmony.com is easy and intuitive. We support several payment options: credit cards (Visa, MasterCard, JCB, American Express), PayPal and bank transfer. If you wish to pay us with the bank transfer, please contact us through the feedback form on the Contacts page (About -> Contacts) for more information. Contacts

SHIPMENT

All products purchased at Zenmony.com are shipped from Japan. We offer two shipping options: EMS (Express Mail Service) and E-Packet. EMS offers reasonable rates and boasts the following features: it’s fast, the status of the parcel can be tracked online at any time, it’s handled with the highest priority, and loss and damages are compensated. For products weighing less than 2kg, we offer an alternative shipping option called E-Packet. E-Packet is in many cases just as fast as EMS but is less expensive. E-Packet is also trackable. Pricing can be compared for both options on the product page. Recently we added three new shipping options: "AIR", "SAL" and "SEA" (Surface). With "AIR" (International Air Mail) the fees are relatively high since posts will be sent by air. The "AIR" option becomes cheaper than EMS with heavier orders (more than 5kg). With "AIR" option, products are delivered approximately in 6-14 days. "SAL" (also called "Economy Air Mail") is a service where international mail is handled as airmail between the two countries and as surface mail within the destination country. This service is generally slower than "EMS" or "AIR" options, but the shipping rates are more affordable. With the "SAL" option, products are delivered approximately in 7-16 days. With "SEA" (Surface) mail products are sent by surface (by ship and rail). With this option the shipping rates are the most affordable. While the delivery period (stated on the Japan Post website http://www.post.japanpost.jp/int/service/dispatch/index_en.html) for this option is 1-3 months, it takes no longer than one month on average to deliver to developed countries. Similarly to "EMS" and "E-Packet", products shipped with "AIR", "SAL" and "SEA" are insured and have their tracking numbers. PLEASE NOTE that the delivery period may be considerably longer for countries with undeveloped transportation.

TRACKING

All orders made on Zenmony.com are trackable. Orders shipped with the EMS option get identification numbers like EL123456789JP, and those shipped with the E-Packet option get identification numbers like RR123456789JP. Once an order has been shipped, an order ID and a tracking link will be emailed to you. The tracking information includes dates for posting/collection, dispatch, arrival, in customs, processing at the delivery post office and final delivery.

THANK YOU!

Thank you! We hope our products will bring you joy and harmony.